Customer Service

Thank you for making Harvey Norman OFIS even better!
We appreciate the time you take to share your comments and ideas. At Harvey Norman OFIS we strive to continually improve our service so that you can always enjoy the convenience of getting the best products and prices everyday. Thanks for letting us know how we can keep providing the service you need to make your shopping experience the best it can be!
  • DO WE HAVE THE RIGHT PRODUCTS FOR YOU? 
Are there any products you need that we do not currently stock? If an item is requested frequently, Harvey Norman OFIS will endeavour to provide it. Need to place a special order for a product? Depending on the order value or order quantity, Harvey Norman OFIS will endeavour to place an order for you directly with our supplier.
Please describe the products in as much detail as possible. Important details include brand, model, size and colour.
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  • DO YOU HAVE FEEDBACK REGARDING A SPECIFIC STORE OR STAFF MEMBER? 
Please let us know your feedback regarding the store or staff member and we’ll follow this through for you.
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  • DO YOU HAVE ANY OTHER COMMENTS? 
Please let us know how we can continue to provide excellent service.
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  • WOULD YOU LIKE A RESPONSE TO YOUR FEEDBACK? 
If you ask for a response to your feedback we'll respond by the next business day. Please include your return contact details such as your name and a phone number or email address. If you would like a response via mail please provide your name and mailing address and we'll respond within three business days.
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  • PREFER TO CONtACT US DIRECTLY? 
Please contact us at your convenience:-
Office Address: Harvey Norman OFIS Pty Limited, 32 Bowden Street, Alexandria, NSW, 2015
Mailing Address: PO Box 6300, Alexandria, NSW 2015
Phone: 1300 HN OFIS (1300 46 6347) / +61 2 9305 8210
Fax: +61 2 9698 8403
Email: customer.service@hnofis.com